Support
How can we help?
Common questions answered below. If you don't find what you need, we're one email away.
Getting started
How do I create my TrainerBuddy account? +
Download the TrainerBuddy app on iOS, open it, and sign in with your Apple ID or Google account. Your 14-day free trial starts immediately — no credit card required.
Do I need to configure anything before using the app? +
No lengthy setup. Add your first client, schedule a session, and go. You can fill in your business details and payment settings at any time under Profile → Settings.
Is TrainerBuddy available on Android? +
The iOS app is launching first. An Android version is on our roadmap — sign up at trainerbuddy.app to be notified when it is ready.
Inviting clients
How do I add a client? +
Tap the Clients tab, then the + button. Enter your client's name and contact details. You can optionally send them an invite link so they can view their own upcoming sessions.
Can my clients see their session history? +
Yes. When you send a client an invite link (Clients → select client → Send invite), they can open it to view their upcoming and past sessions. Coaching notes remain private to you.
What happens if a client accepts my invite on a different phone? +
Invite links are single-use and tied to the client record you created. If the link has already been used, send a new one from the client profile.
Payments & billing
How does TrainerBuddy billing work? +
We charge €1 per active client per calendar month. Configrity Limited is not VAT-registered, so no VAT is added on top. An active client is one with at least one completed or no-show session that month — cancelled sessions and any sessions during your 14-day free trial are never counted. You are billed in arrears at the start of the following month.
When does my free trial end? +
Your 14-day free trial starts when you create your account. You will receive an email reminder before it ends. Add a payment method in Profile → Billing to continue without interruption.
What payment methods do you accept? +
We accept all major credit and debit cards via Stripe. Additional payment methods (iDEAL, SEPA) may be added in future.
Can I get a receipt for my subscription? +
Yes. Stripe sends an email receipt after every successful charge. You can also view all invoices in Profile → Billing.
Canceling your subscription
How do I cancel my subscription? +
Go to Profile → Settings → Cancel subscription. Cancellation takes effect at the end of the current billing month, so you keep full access until then. You will not be charged again after cancellation.
Can I pause my subscription instead of canceling? +
Not currently — you can cancel and rejoin whenever you like. Your data is retained for 30 days after account deletion, so you can restore it if you return within that window.
Do I get a refund if I cancel mid-month? +
We do not offer pro-rata refunds for partial months. You retain access until the end of the billing period you have paid for.
Deleting your account
How do I delete my account? +
You can delete your account directly in the app: go to Profile → Settings → Delete account. This permanently removes your data within 30 days. If you cannot access the app, email privacy@trainerbuddy.app and we will process it manually.
What happens to my clients' data when I delete my account? +
All client data you entered is deleted along with your account within 30 days. We recommend exporting your data first (Profile → Export data) if you need to keep a copy.
Still need help?
We read every message.
We're a small team and we take support seriously. Expect a reply within one business day.