Support
How can we help?
Common questions answered below. If you don't find what you need, we're one email away.
Getting started
How do I create my TrainerBuddy account? +
Download the TrainerBuddy app on iOS, open it, and sign in with your Apple ID or Google account. Your 14-day free trial starts immediately — no credit card required.
Do I need to configure anything before using the app? +
No lengthy setup. Add your first client, schedule a session, and go. You can fill in your business details and payment settings at any time under Profile → Settings.
Is TrainerBuddy available on Android? +
The iOS app is launching first. An Android version is on our roadmap — sign up at trainerbuddy.app to be notified when it is ready.
Inviting clients
How do I add a client? +
Tap the Clients tab, then the + button. Enter your client's name and contact details. You can optionally send them an invite link so they can view their own upcoming sessions.
Can my clients see their session history? +
Yes. When you send a client an invite link (Clients → select client → Send invite), they can open it to view their upcoming and past sessions. Coaching notes remain private to you.
What happens if a client accepts my invite on a different phone? +
Invite links are single-use and tied to the client record you created. If the link has already been used, send a new one from the client profile.
Payments & billing
How does TrainerBuddy billing work? +
We charge €1 per active client per calendar month, VAT-inclusive. An active client is one with at least one completed or cancelled session that month. You are billed in arrears at the start of the following month.
When does my free trial end? +
Your 14-day free trial starts when you create your account. You will receive an email reminder before it ends. Add a payment method in Profile → Billing to continue without interruption.
What payment methods do you accept? +
We accept all major credit and debit cards via Stripe. Additional payment methods (iDEAL, SEPA) may be added in future.
Can I get a receipt for my subscription? +
Yes. Stripe sends an email receipt after every successful charge. You can also view all invoices in Profile → Billing.
Canceling your subscription
How do I cancel my subscription? +
Go to Profile → Settings → Cancel subscription. Cancellation takes effect at the end of the current billing month, so you keep full access until then. You will not be charged again after cancellation.
Can I pause my subscription instead of canceling? +
Not currently — you can cancel and rejoin whenever you like. Your data is retained for 30 days after account deletion, so you can restore it if you return within that window.
Do I get a refund if I cancel mid-month? +
We do not offer pro-rata refunds for partial months. You retain access until the end of the billing period you have paid for.
Deleting your account
How do I delete my account? +
You can delete your account directly in the app: go to Profile → Settings → Delete account. This permanently removes your data within 30 days. If you cannot access the app, email privacy@trainerbuddy.app and we will process it manually.
What happens to my clients' data when I delete my account? +
All client data you entered is deleted along with your account within 30 days. We recommend exporting your data first (Profile → Export data) if you need to keep a copy.
Still need help?
We read every message.
We're a small team and we take support seriously. Expect a reply within one business day.